Urgent Care

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Applicable Standards

Applicable Standard(s):

Required: The New Zealand Royal College of Urgent Care owns and sets the standards for Urgent Care clinics. There are some requirements of eligibility for Certification of the 2015 Urgent Care standard - please contact us directly for further information if you are unclear of the eligibility of your organisation.

General Process:

To view the general audit process please click here

Frequently asked questions


Can you help us prepare/improve our policy and procedure documents?

In the interests of remaining independent, we are not able to assist you with improvements of your policy and procedure documents. However, we do give feedback following our review of your documents advising you of omissions, out-dated legislative advice etc. We can also conduct a gap analysis, if you are a general GP clinic wishing to convert to an urgent care clinic, which will assist you to know where your gaps are in the documentation. We can provide you with the contact details of consultants who would be happy to assist you with this process.

How should I engage DAA group as an auditing provider and arrange for the certification audit?

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

We need a certification audit. What Standards do we need to comply with and how do we get a copy?

You need to comply with the Urgent care standard 2015. A copy of the standard is available through the Royal New Zealand College of Urgent care.

How long is the certifcation period?

The certification period is three years. 18 months into this period a surveillance audit is required to ensure that the clinic is maintaining the standard.


What documents do the auditors require?

Prior to the onsite audit, the clinic are required to complete a self-assessment and send us all their policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. The clinic will have feedback sent to them following this review.

Who are the auditors who come to our Clinic?

There are two auditors who undertake each audit, one being a lead auditor who is a qualified auditor with experience of the sector and the other person is a technical expert who works in Urgent Care and is a qualified auditor.

What happens onsite during an audit?

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor (s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for the clinic to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. The clinic will be presented in writing any corrective actions that have arisen from the audit.

What happens after the audit?

A report is written and peer reviewed prior to the clinic receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. The clinic will have a month following the audit to prepare an action plan advising how they will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Facility Audit subcommittee of the RNZCUC to endorse the certification. Once this endorsement is given we commence preparation of the certificate.


When and why is a surveillance audit required?

A surveillance audit is always required for this certifcation and is undertaken to ensure the service is maintaining safe practice. Progress made against the areas identified for improvement at the Certification audit are also checked at this time. The surveillance audit occurs at the 18 month midpoint of the certification period. The audit can be planned two months either side of this midpoint and we will liaise with you to discuss convenient dates.

How does a surveillance audit differ from a certification audit?

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.