Question 1

Who will be be the auditors that come to our facility?

Accepted Answer

All of our auditors have clinical backgrounds and competencies.

Question 2

Who is the certifiying body?

Accepted Answer

The Retirement Villages Association is the certifying body. They will only accept reports and  certify organisations who fully attain all the criteria.

Question 3

Where can I find a copy of the Code of Practice 2008 document?

Accepted Answer

The Retirement Villages Code of Practice 2008 (& Variations of April 2017) is what you will be audited against. 
 
To gain a copy of the code you can download from here: https://www.cffc.org.nz/retirement-villages/the-act-regulations-and-codes/code-of-practice/

Question 4

How long is the certification period?

Accepted Answer

For this certification there is a three year certification period. The certificate is issued by the Retirement Village association who will send this directly to you once they receive the final audit report from us and have reviewed your audit report.

Question 5

What is the difference between formal vs informal complaints?

Accepted Answer

Please refer to page 28, 29, 30, 31, 32, and diagram on page 33 of the code. 
 
Also you can refer to the CFFC (Commission for FInancial Capability) - regarding complaints and disputes: https://www.cffc.org.nz/retirement-villages/complaints-and-disputes/

Question 6

How soon are we required to complete an audit after registering with the RV Association?

Accepted Answer

When registering with the Retirement Villages Association, please let them know at what stage your development is, when you expect your first resident to arrive and liaise with them regarding the date the audit is required and come to us for the audit to occur.

Question 7

What if we are co-located with an aged-care facility?

Accepted Answer

Co-located RVs with an aged-care facility will have the village portion of the certification included in a usual DAA Group proposal - please view the information under the 'Aged-Care sector' for further information.

PHONE: 04 499 0367
EMAIL: info@daagroup.co.nz

Retirement Villages

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