When we are arranging any audit there are many things we take into consideration. First and foremost is having auditors who understand and are credible in the aged care sector. Each audit will have one health manager and at least one clinical auditor (a registered nurse with current aged care experience and a current annual practicing certificate.) Secondly, we also try as much as we can to use local auditors in order to keep disbursement costs down. This is not always possible but we do our best, and are always mindful of not incurring more costs than those that are necessary.

Audit teams are based on location, experience and knowledge of the private hospital sector. For a certification audit the team must change by 50% from the last certification audit, which does add some complexity at times to the selection of the audit team.

Please call us to discuss your organisations needs. We need to understand more about your needs to provide the right advice.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

The Residential Disability scope covers the following three different types of disability support.

- Intellectual Disability

-Physical Disability

- Sensory Disability

The Certificate issued by HealthCERT details the scope of the disability services that the provider is certified to provide.

This depends on the preparation work you wish to or need to do. If your current system for Allied Health Standard is working well and you do not need to do anything before the audit you will have no additional work resources to prepare for the audit.If you choose to move to the new contract you will need to put resources into revising your documented policies and procedures to meet the requirements of the new standard.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

Audit teams are based on location, experience and knowledge of the private hospital sector. For a certification audit the team must change by 50% from the last certification audit, which does add some complexity at times to the selection of the audit team.

In the interests of remaining independent, we are not able to assist you with improvements of your policy and procedure documents. However, we do give feedback following our review of your documents advising you of omissions, out-dated legislative advice etc.

We can also conduct a gap analysis, if you are a general GP clinic wishing to convert to an urgent care clinic, which will assist you to know where your gaps are in the documentation.

We can provide you with the contact details of consultants who would be happy to assist you with this process.

Audit teams are based on location, experience and knowledge of the private hospital sector. For a certification audit the team must change by 50% from the last certification audit, which does add some complexity at times to the selection of the audit team.

The Retirement Villages Association is the certifying body. They will only accept reports and certify organisations who fully attain all the criteria.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 04 499 0367. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

If you have stays longer than one day your organisation will likely come under standard NZS8134. Otherwise, if you only have stays up to one day, you can likely choose between EQuIP for Daystay Hospitals or NZS 8164 Day Stay surgery and procedures standard. If you need help to understand the differences and what is applicable for your organisation please feel free to call us on freephone 0508 246 776.

In the interests of remaining independent, we are not able to assist you with improvements of your policy and procedure documents. However, we do give feedback following our review of your documents advising you of omissions, out-dated legislative advice etc.

We can also conduct a gap analysis if you arge a general GP clinic wishing to convert to an urgent care clinic which will assist you to know where your gaps are in the documentation.

We can provide you with the contact details of consultants who would be happy to assist you with this process.

Home and community support services (HCSS) providers that hold a contract with the DSS (MOH), a district health board, and/or ACC (Accident Compensation Corporation) must be certified against Home and community support sector Standard NZS 8158:2012.

Providers who have only private paying clients could voluntarily choose to have an audit if they would desire too.

In the interests of remaining independent, we are not able to assist you with improvements of your policy and procedure documents. However, we do give feedback following our review of your documents advising you of omissions, out-dated legislative advice etc.

We can also conduct a gap analysis, which would assist you to know where your gaps are in the documentation.

We can provide you with the contact details of consultants who would be happy to assist you with this process.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

The certification audits are usually made up by a two person audit team. Wherever possible we locally-based auditors for your site to help keep costs to a minimum.

The Certification period is up to four years, with the majority of certificates awarded for three years. Half way into this period a surveillance audit is required to ensure that the hospital is maintaining the standard and to follow up any corrective actions that were raised at the certification audit.

In the interests of remaining independent, we are not able to assist you to develop or prepare procedure documents. However, we will give feedback following our review of your documents as part of the audit preparation. This will help you improve your documents. We can also conduct a gap analysis if you are preparing for certification as an Allied Health provider, which will assist you to know where your gaps are prior to your audit. We may be able to also provide you with the contact details of consultants who can assist you with your documentation improvement process.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' time or to call us on 04 499 0367.

We can send you information with the benefits of selecting DAA Group as your auditing agency.

Once we have your information, we will send you a proposal of our costs and breakdown of our services. Once you have agreed for us to be your auditing agency. we will begin working with you to find an audit date that will suit you and the auditor team.

The applicable standards for Residential Disability providers are NZS 8134:2008 Health and Disability Services Standards, specifically;

NZS 8134.1.1 – Consumer Rights

NZS 8134.1.2 – Organisational Management

NZS 8134.1.3 – Continuum of Service Delivery

NZS 8134.1.4 – Safe and Appropriate Environment

NZS 8134.2.1 – Restraint Minimisation

NZS 8134.2.2 – Safe Restraint Practice

NZS 8134.2.3 – Seclusion

NZS 8134.3.1 – Infection Control Management

NZS 8134.3.2 – Implementing the Infection Control Programme

NZS 8134.3.3 – Policies & Procedures

NZS 8134.3.4 - Education

NZS 8134.3.5 - Surveillance

NZS 8134.3.6 – Antimicrobial Usage

You can purchase a copy of these standards from Standards New Zealand - https://shop.standards.govt.nz/catalog/ics/

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In the interests of remaining independent, we are not able to assist you to develop or prepare procedure documents. However, we will give feedback following our review of your documents as part of the audit preparation. This will help you improve your documents. We can also conduct a gap analysis if you are preparing for certification as an Allied Health provider, which will assist you to know where your gaps are prior to your audit. We may be able to also provide you with the contact details of consultants who can assist you with your documentation improvement process.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' form or to call us on 0508246776. We can send you information with the benefits of selecting DAA Group as your auditing agency. Once we have your information, we will send you a proposal of our costs and breakdown of our services. Then, once you have agreed for us to be your auditing agency, we will begin working with you to find an audit date that will suit you and the auditor/assessor team.

The certification period is dependent on the standards chosen, but is usually three to four years. Half way into this period a surveillance audit is required to ensure that the standard is being maintained and to follow up any corrective actions that were raised at the certification audit.

The first decision is whether you would like to be audited against the Rooms/ Office Based Surgery and Procedures Standard NZS 8165 or the Day-Stay Surgery and Procedures Standard NZS 8164.

To help with this:

The Rooms/Office Based Surgery and Procedures 8165 Standard is for facilities that undertake procedures without the use of sedation i.e. may use local or regional anaesthetic and complete minor procedures.

The Day-Stay Surgery and Procedures 8164 Standard addresses the clinical support necessary when clients are sedated, from minor sedation through to general anaesthesia.

These standards can be obtained from Standards NZ via their website www.standards.govt.nz (select “buy standards” at top of their website page).

In the interests of remaining independent, we are not able to assist you to develop or prepare procedure documents. However, we will give feedback following our review of your documents as part of the audit preparation. This will help you improve your documents. We can also conduct a gap analysis if you are preparing for certification as an Allied Health provider, which will assist you to know where your gaps are prior to your audit. We may be able to also provide you with the contact details of consultants who can assist you with your documentation improvement process.

In the interests of remaining independent, we are not able to assist you to develop or prepare procedure documents. However, we will give feedback following our review of your documents as part of the audit preparation. This will help you improve your documents. We can also conduct a gap analysis if you are preparing for certification as a Mental Health provider, which will assist you to know where your gaps are prior to your audit. We may be able to also provide you with the contact details of consultants who can assist you with your documentation improvement process.

In the interests of remaining independent, we are not able to assist you to develop or prepare procedure documents. However, we will give feedback following our review of your documents as part of the audit preparation. This will help you improve your documents. We can also conduct a gap analysis if you are preparing for certification as an Allied Health provider, which will assist you to know where your gaps are prior to your audit. We may be able to also provide you with the contact details of consultants who can assist you with your documentation improvement process.

We will make it easy for you! The first step is to fill in the 'Request for Proposal' time or to call us on 04 499 0367.

We can send you information with the benefits of selecting DAA Group as your auditing agency.

Once we have your information, we will send you a proposal of our costs and breakdown of our services. Once you have agreed for us to be your auditing agency. we will begin working with you to find an audit date that will suit you and the auditor team.

The Retirement Villages Code of Practice 2008 (& Variations of April 2017) is what you will be audited against.

To gain a copy of the code you can download from here: https://www.cffc.org.nz/retirement-villages/the-act-regulations-and-codes/code-of-practice/

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors/assessors are required and how long the work will take. We want the process to be of value to you, so it's important to have adequate time for the audit. We want to provide you with an audit process you can trust. Be aware that the cost includes planning and preparation, the off-site document review (if required), on site audit and reporting, and the final preparation for your certification.

The certifying body is the Ministry of Health. DAA Group Ltd may also be the Certifying body if you choose to have dual certification with another programme such as EQuIP.

The cost is influenced by the standard you've chosen to be audited against and the size of your service. We can provide a proposal to you, which includes the cost information, once we know more about the needs of your organisation.

Generally certification is required when a provider has more than 5 people living in their service. The provider should contact HealthCERT or their Contract Relationship Manager to discuss if they are required to have certification.

For this certification there is a three year certification period. The certificate is issued by the Retirement Village association who will send this directly to you once they receive the final audit report from us and have reviewed your audit report.

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors/assessors are required and how long the work will take. We want the process to be of value to you, so it's important to have adequate time for the audit. We want to provide you with an audit process you can trust. Be aware that the cost includes planning and preparation, the off-site document review (if required), on site audit and reporting, and the final preparation for your certification.

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors/assessors are required and how long the work will take. We want the process to be of value to you, so it's important to have adequate time for the audit. We want to provide you with an audit process you can trust. Be aware that the cost includes planning and preparation, the off-site document review (if required), on site audit and reporting, and the final preparation for your certification.

The certifying body is the Ministry of Health. DAA Group Ltd may also be the Certifying body if you choose to have dual certification with another programme such as Equip.

The surveillance audit is usually comprised of only one auditor and takes approximately one day, but can be more or less depending on the size and number of locations of your organisation.

DAA Group Ltd is the Certifying body for these standards.

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors/assessors are required and how long the work will take. We want the process to be of value to you, so it's important to have adequate time for the audit. We want to provide you with an audit process you can trust. Be aware that the cost includes planning and preparation, the off-site document review (if required), on site audit and reporting, and the final preparation for your certification.

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors/assessors are required and how long the work will take. We want the process to be of value to you, so it's important to have adequate time for the audit. We want to provide you with an audit process you can trust. Be aware that the cost includes planning and preparation, the off-site document review (if required), on site audit and reporting, and the final preparation for your certification.

The Health and Disability sector standards are available from Standards New Zealand (https://www.standards.govt.nz/).

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

That depends on a number of things, the most important being how big and complex your service is. Our costs are always based on how many auditors are required and how long they need to be onsite for. We want the process to be of value to you, so it is important not to rush the audit - that way we can be sure we have all the information we need, and you finish the audit feeling satisfied and like you have learnt some new things. Bearing in mind our auditors have heaps of experience they can bring to any audit having seen it done a hundred different ways in other facilities.

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

A documentation request letter will be sent pre-audit, as part of stage one of the audit process. Your policy and procedure documents and completed self-assessment are required approximately six weeks prior to the audit date. This is for your first certification audit only and will not be required for subsequent audits.

We also provide a handy checklist which assists you with preparing the documents we need for the first stage of the audit – the document review.

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

In addition to the Residential Disability Certification process, some disability providers are also certified for the Allied Health Services Standard NZS8171:2005, or accredited to the EQuIP Evaluation and Quality Improvement Programme. Generally these are larger disability providers, who provide physical disability services, or rehabilitation services.

We have a mandatory requirement to follow up on the following items in the Standard for every surveillance audit:

Consumer rights: 1.1, 1.7, 1.9

Organisational management: 2.2, 2.3, 2.4

Human resource management: 3.2

Service delivery: 4.1, 4.2, 4.5, 4.11

Selection of a minimum of one of the following standards:

Service delivery: 4.6, 4.7, 4.8, 4.9, 4.10, 4. 12

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Yes. Prior to each certification audit we will send you a document that requires completion. This is part of the document review and helps inform the auditors about your organisation prior to them attending the on site audit. It is important that you fill out the entire form.

ISO 9051:2015 has a lot of information on the web. You can also contact Standards New Zealand, or visit a government bookshop to get a copy of the standard.

EQuIP is available from us at the DAA Group, or you can access information from the Australian College of Healthcare Services (ACHS) on their website. DAA Group have exclusive rights to administer the EQuIP standard in New Zealand.

Please refer to page 28, 29, 30, 31, 32, and diagram on page 33 of the code.

Also you can refer to the CFFC (Commission for FInancial Capability) - regarding complaints and disputes: https://www.cffc.org.nz/retirement-villages/complaints-and-disputes/

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

Yes. Prior to each certification audit we will send you a document that requires completion. This is part of the document review and helps inform the auditors about your organisation prior to them attending the on site audit. It is important that you fill out the entire form.

We are very aware that this is your process, and we are always mindful of being a guest in your service. Having said that, there are many rules (rightly) set by the Ministry of Health about how audits must be conducted and so we must follow these rules to meet your needs and ours. An important part of the audit is talking to people, and this includes staff. We generally talk with staff in groups, that way it's less scary for them, but sometimes we need to talk with people individually. We assure you this is always done sensitively and with respect. It works best when we can talk with staff who undertake the work.

Yes. Prior to each certification audit we will send you a document that requires completion. This is part of the document review and helps inform the auditors about your organisation prior to them attending the on site audit. It is important that you fill out the entire form.

The certification period is a 3 year certification, with a surveillance audit at the midpoint of the certification period (18 months).

You need to comply with the Urgent care standard 2015. A copy of the standard is available through the Royal New Zealand College of Urgent care.

When we are compiling the itinerary we will take into account all the locations involved in your organisations and will include them into the itinerary if it is applicable.

There are two stages to the certification audit process. The first stage of the audit involves an offsite document review, by the lead auditor, of the disability provider’s policies and procedures. The second stage of the audit involves the onsite audit of the provider’s office and services.

Following the onsite audit, all of the reporting and peer review processes are the same as for all of the other HDSS MoH audits.

Any Corrective Action Requests identified as part of the audit process, are followed up by the DAA Group Client Manager.

The audit can be combined and cover both parts of your business.

We require the name and location of the retirement village, the contact details of the Village Manager and date/s the audit is preferred to occur. If you have registered with the Retirement Village Association they will have discussed when they require you to complete the audit by.

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

All of our auditors have a clinical background and compet

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

You need to comply with the NZS 8156:2008 Ambulance and Paramedical Services Standard.

In the interests of remaining independent we are not able to assist you with improvements of your policy and procedure documents. However, we can provide you with the contact details of consultants who would be happy to assist you with this process.

The audit can be combined and cover both parts of your business.

When we are compiling the itinerary we will take into account all the locations involved in your organisations and will include them into the itinerary if it is applicable.

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

When we are compiling the itinerary we will take into account all the locations involved in your organisations and will include them into the itinerary if it is applicable.

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

You need to comply with the Urgent care standard 2015. A copy of the standard is available through the Royal New Zealand College of Urgent care.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

Yes. This form is for you to prepare for the audit. You simply select yes or no, and add a comment if applicable.

Prior to the onsite audit, the clinic are required to complete a self-assessment and send us all their policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. The clinic will have feedback sent to them following this review.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

Yes. This form is for you to prepare for the audit. You simply select yes or no, and add a comment if applicable.

For larger residential disability providers who have multiple sites or services, a sampling plan is completed to determine how many sites are visited as part of the audit process.

For a certification audit the sampling plan is based on the square root of the total number of services that support 5 or more people. This figure is rounded up to the next whole number. The types of service, and when each service last had an audit event, are all factors which are considered when developing the sampling plan. HealthCERT approve the sampling plan prior to each multi site/service audit.

Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.

If you are a stand-alone Retirement Village without an aged-care facility, you do not receive a formal proposal (as per other sectors. Rather we simply charge a flat fee of $1,350+GST for the event and disbursements.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

The auditors have a clinical background and competencies within the surgical services area. They are also trained to recognised standards for auditing. They are supported by our office based team and have regular mentoring and other trainings to minimise variance between auditors.

We always endeavour to pick auditors who are based local to your organisation, in order to minimise travel costs, although this is not always possible due to other audit events or mandatory changing of auditors per audit (50% change of audit team per audit).

Prior to the onsite audit, the clinic are required to complete a self-assessment and send us all their policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. The clinic will have feedback sent to them following this review.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

The surveillance audit occurs at the midpoint of the certification period, so at the 18 month mark of the 3 year certification period. The surveillance audit can occur up to two months either side of the midpoint.

NZS 8171:2005 Allied Health Services Sector Standard

You can purchase from Standards New Zealand -https://shop.standards.govt.nz/catalog/8171%3A2005%28NZS%29/view

ACC Requirements for Physiotherapy Services.

Provided free online

https://www.acc.co.nz/assets/contracts/2a1228abdf/ACC-Requirements-for-Physiotherapy-and-Hand-Therapy-Services.pdf

The certification audit only requires one auditor. We have experienced auditors based in many locations. We try to get the closest available auditor to attend.

The Ministry of Health administers the Health and Disability Services (Safety) Act 2001 (‘the Act’). The Act requires providers of health services to be certified against the relevant Standards. This covers Consumer Rights, Organisation and Management, Service delivery and the Environment.

There are two auditors who undertake each audit, one being a lead auditor who is a qualified auditor with experience of the sector and the other person is a technical expert who works in Urgent Care and is a qualified auditor.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

We will provide you with an itinerary prior to the audit date.

Our auditor will start with a meeting to introduce themselves and plan the day with you. We need to meet with staff, review records, review the environment, follow some of your practices through and talk with some consumers of your service. We will also review some of your management systems.

The clinic needs to be operating on the day of audit.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

There are two auditors who undertake each audit, one being a lead auditor who is a qualified auditor with experience of the sector and the other person is a technical expert who works in Urgent Care and is a qualified auditor.

The Ministry of Health administers the Health and Disability Services (Safety) Act 2001 (‘the Act’). The Act requires providers of health services to be certified against the relevant Standards. This covers Consumer Rights, Organisation and Management, Service delivery and the Environment.

NZS 8171:2005 Allied Health Services Sector Standard

You can purchase from Standards New Zealand -https://shop.standards.govt.nz/catalog/8171%3A2005%28NZS%29/view

ACC Requirements for Physiotherapy Services.

Provided free online

https://www.acc.co.nz/assets/contracts/2a1228abdf/ACC-Requirements-for-Physiotherapy-and-Hand-Therapy-Services.pdf

Surveillance audits are not automatic for residential disability providers. If a surveillance audit is not required at the midpoint of the certification period, the provider will complete a “Provider Surveillance Declaration,” which incorporates information related to any developmental evaluation events which have occurred since their certification audit. Their DAA Group client manager reviews this declaration and decides whether an onsite surveillance is needed. A “Surveillance Declaration Report” is completed and submitted to HealthCERT by the DAA Group Client Manager.

If an onsite Surveillance Audit is required by HealthCERT these are announced for residential disability services with intellectual, physical or sensory disability in their scope.

There are two auditors who undertake each audit, one being a lead auditor who is a qualified auditor with experience of the sector and the other person is a technical expert who works in Urgent Care and is a qualified auditor.

The Ministry of Health administers the Health and Disability Services (Safety) Act 2001 (‘the Act’). The Act requires providers of health services to be certified against the relevant Standards. This covers Consumer Rights, Organisation and Management, Service delivery and the Environment.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

The DAA Group Client Manager will follow up to check that appropriate measures have been taken regarding any Correct Actions (CARs) which were found during the audit process.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

For multisite residential disability providers, there is a different sampling methodology used to calculate the number of services that will be visited at the surveillance audit. This is based on 0.6 x the square root of the total number of services that support 5 or more people.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

Prior to the onsite audit the client manager from DAA Group will be in communication with you and will answer any questions you may have regarding the onsite audit. A draft of the itinerary will also be sent to you prior to the audit for you to peruse and give feedback as to how the itinerary will work for your organisation. The audit will commence with an opening meeting where the lead auditor will explain how the audit will unfold. Each auditor will be assigned standards to audit against and these are organised in a way that enables the audit to "flow" in a logical way for the auditor and the organisation.

A documentation request letter will be sent pre-audit, as part of stage one of the audit process. Your policy and procedure documents and completed self-assessment are required approximately six weeks prior to the audit date. This is for your first certification audit only, or if you change from Allied Health to ACC and vice versa, and will not be required for subsequent audits.

We will also provide a handy checklist which assists you with preparing the documents we need for the first stage of the audit.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor (s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for the clinic to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. The clinic will be presented in writing any corrective actions that have arisen from the audit.

If the provider is a multi-site provider then a sampling plan is used. For sampling minimum numbers are specified in the Handbook Certification, however it usually follows that the number of sites of the organisation is taken and the following formula applied

Audits = square root x .6

Surveillance: square root x .3

Retirement Village audits take up to 4 hours on site to complete. If there are multiple sites included in the one certificate which need to be visited additional time will need to be added to the audit.

A surveillance audit is always required and is undertaken to ensure the service is maintaining safe practice and to complete an onsite follow up of the progress made against all corrective actions identified at the certification audit.

The surveillance audit occurs at the 18 month midpoint of the Certification period. The audit can be planned two months either side of this midpoint and we will liaise with you to discuss convenient dates.

Prior to the onsite audit the client manager from DAA Group will be in communication with you and will answer any questions you may have regarding the onsite audit. A draft of the itinerary will also be sent to you prior to the audit for you to peruse and give feedback as to how the itinerary will work for your organisation. The audit will commence with an opening meeting where the lead auditor will explain how the audit will unfold. Each auditor will be assigned standards to audit against and these are organised in a way that enables the audit to "flow" in a logical way for the auditor and the organisation.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

A documentation request letter will be sent pre-audit, as part of stage one of the audit process. Your policy and procedure documents and completed self-assessment are required approximately six weeks prior to the audit date. This is for your first certification audit only, or if you change from Allied Health to ACC and vice versa, and will not be required for subsequent audits.

We will also provide a handy checklist which assists you with preparing the documents we need for the first stage of the audit.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor (s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for the clinic to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. The clinic will be presented in writing any corrective actions that have arisen from the audit.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.

Prior to the onsite audit the client manager from DAA Group will be in communication with you and will answer any questions you may have regarding the onsite audit. A draft of the itinerary will also be sent to you prior to the audit for you to peruse and give feedback as to how the itinerary will work for your organisation. The audit will commence with an opening meeting where the lead auditor will explain how the audit will unfold. Each auditor will be assigned standards to audit against and these are organised in a way that enables the audit to "flow" in a logical way for the auditor and the organisation.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

When you receive the itinerary prior to the audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

When you receive the itinerary prior to the audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

A report is written and peer reviewed prior to the clinic receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. The clinic will have a month following the audit to prepare an action plan advising how they will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Facility Audit subcommittee of the RNZCUC to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

The auditors will have a clinical background and competencies within the podiatry sector. They have also completed trainings against the specific recognised standards for auditing. They are supported by our office based team and have regular mentoring and other trainings to minimise variance between auditors.

The selection of the audit team members for an audit are determined by the requirements of the Ministry of Health’s Designated Auditing Agency Handbook.

These include:

• Every audit team having a qualified and experienced Lead Auditor

• An auditor who has management or clinical expertise in disability services

• An auditor has demonstrated knowledge and understanding of the UN Convention on the Rights of Persons with Disabilities 2008, and the NZ Disability Action Plan; and current experience of disability services relevant to the sub-category (ie Intellectual, physical or sensory.)

• If the provider has physical disability in their scope, there is an auditor with experience as a consumer of these services

• If the provider has either or both intellectual or sensory disability services in their scope there is an auditor who is a family member of a consumer of these services

• Consumer auditors are required for residential disability certification audits. Generally surveillance audits do not require a consumer auditor to be part of the audit team.

Additionally to this we try to chose auditors who are locally, or very closely based to your location.

The auditors will have a clinical background and competencies within the physiotherapy sector. They have also completed trainings against the specific recognised standards for auditing. They are supported by our office based team and have regular mentoring and other trainings to minimise variance between auditors.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

When you receive the itinerary prior to the audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

A report is prepared and peer reviewed prior to the facility receiving a copy of the draft audit report to check it is factually correct. The facility is also required to plan what actions they will take if any areas of improvement are identified. The auditor(s) will explain this part of the process at the closing meeting at the end of the audit.

We will send you an email request for the documents we require pre-audit. These are usually various policy and procedure documents. These are sent to the auditor who will be attending the audit to review pre-audit and comments on the documentation will be included in the Retirement Village audit report.

A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

A report is written and peer reviewed prior to the clinic receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. The clinic will have a month following the audit to prepare an action plan advising how they will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Facility Audit subcommittee of the RNZCUC to endorse the certification. Once this endorsement is given we commence preparation of the certificate.

You will receive a certificate that you can proudly display to recognise your achievement.

The certification period is for three years with an interim onsite surveillance audit.

The certification period is three years. 18 months into this period a surveillance audit is required to ensure that the clinic is maintaining the standard.

A report is prepared and peer reviewed prior to the facility receiving a final copy of the audit report. The facility is also required to plan what actions they will take if any areas of improvement are identified. The auditor(s) will explain this part of the process at the closing meeting at the end of the audit.

The certification period is three years. 18 months into this period a surveillance audit is required to ensure that the clinic is maintaining the standard.

The certification period is three years. 18 months into this period a surveillance audit is required to ensure that your organisation is maintaining the standard.

The auditor who is looking at service delivery will need to look at clinical records and may need access to your policy and procedures. The auditor covering organisation and management will review other records on site. Please have these readily available during the audit. These include but are not limited to: - Quality/Staff Meeting minutes - Internal audit results and action plans - Accidents, Incidents and Near miss records. - Corrective action plans - Hazard / risk register - Quality projects/improvements - Human resource files, including staff files and credentialing records - Complaints register and supportive documentation

The auditor who is looking at service delivery will need to look at clinical records and may need access to your policy and procedures. The auditor covering organisation and management will review other records on site. Please have these readily available during the audit. These include but are not limited to: - Quality/Staff Meeting minutes - Internal audit results and action plans - Accidents, Incidents and Near miss records. - Corrective action plans - Hazard / risk register - Quality projects/improvements - Human resource files, including staff files and credentialing records - Complaints register and supportive documentation

The auditor who is looking at service delivery will need to look at clinical records and may need access to your policy and procedures. The auditor covering organisation and management will review other records on site. Please have these readily available during the audit. These include but are not limited to: - Quality/Staff Meeting minutes - Internal audit results and action plans - Accidents, Incidents and Near miss records. - Corrective action plans - Hazard / risk register - Quality projects/improvements - Human resource files, including staff files and credentialing records - Complaints register and supportive documentation

A report is prepared and peer reviewed prior to the facility receiving a final copy of the audit report. Your service is also required to plan what actions you will take if any areas of improvement are identified. The auditor(s) will explain this part of the process at the closing meeting at the end of the audit.

Sampling is based on resources bed numbers and staffing levels as determined by the provider. They may change on the day of audit based on actual patient numbers. For patient tracer's a minimum of one individual tracer per service type. Incidental sampling will also be undertaken to ensure sufficient information is gathered.

Sampling is based on resources bed numbers and staffing levels as determined by the provider. They may change on the day of audit based on actual patient numbers. For patient tracer's a minimum of one individual tracer per service type. Incidental sampling will also be undertaken to ensure sufficient information is gathered.

A surveillance audit is always required for this certifcation and is undertaken to ensure the service is maintaining safe practice. Progress made against the areas identified for improvement at the Certification audit are also checked at this time.

The surveillance audit occurs at the 18 month midpoint of the certification period. The audit can be planned two months either side of this midpoint and we will liaise with you to discuss convenient dates.

You will receive an unframed A4 certificate, that you can proudly display to recognise your achievement. You can purchase a framed A3 certificate for $150.

You will receive an unframed A4 certificate, that you can proudly display to recognise your achievement. You can purchase a framed A3 certificate for $150.

If any of the criterion are partially or unattained, our client management team at DAA Group will assist you to reach full attainment before we will submit the report to the Retirement Villages Assocation.

A surveillance audit is always required for this certifcation and is undertaken to ensure the service is maintaining safe practice. Progress made against the areas identified for improvement at the Certification audit are also checked at this time.

The surveillance audit occurs at the 18 month midpoint of the certification period. The audit can be planned two months either side of this midpoint and we will liaise with you to discuss convenient dates.

We will need to audit the new premises and can approach this in two ways: attend on site for a couple of hours to review the site against the standards; or often it is possible to tie it into your next certification audit. If you keep in touch with us at the time of the move, our Management team can make this decision in accordance with our regulations as a certifying body.

Sampling is based on resources bed numbers and staffing levels as determined by the provider. They may change on the day of audit based on actual patient numbers. For patient tracer's a minimum of one individual tracer per service type. Incidental sampling will also be undertaken to ensure sufficient information is gathered.

A surveillance audit is always required for this certifcation and is undertaken to ensure the service is maintaining safe practice. Progress made against the areas identified for improvement at the Certification audit are also checked at this time.

The surveillance audit occurs at the 18 month midpoint of the certification period. The audit can be planned two months either side of this midpoint and we will liaise with you to discuss convenient dates.

The certification period is for four years with an interim onsite surveillance audit at the two year mark.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

Yes - A surveillance audit occurs at mid point of the three (or four) year certification period.

Yes - A surveillance audit occurs at mid point of the three (or four) year certification period.

Yes - A surveillance audit occurs at mid point of the three (or four) year certification period.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.

The certification period is for four years with an interim onsite surveillance audit at the two year mark.

The Practice Manager and RN would suffice and access to board meeting and organisation meeting minutes. If the surgeon is on site, the auditor will speak with her/him if needed, but it is not mandatory for them to be on site.

There are no surveillance audits required for the Retirement Villages Association certification as some sectors/standards require.

There is no document review or self assessment required for a surveillance audit. A sub set of the standards are audited against during the onsite audit (as defined by the Ministry of Health). If following the certification audit there were findings raised, these will be followed up at the surveillance audit for progress.

Please ensure regular surgical procedures/surgery or consultations are planned for the day in order that the audit team has the opportunity to speak with the patients using the service.

A clinic day is preferable as patient input is an important part of assessing service delivery.

The audit requires one auditor. We have experienced auditors currently based in Taupo and Auckland. We will always try to get the closest auditor to attend.

The audit requires one auditor. We are currently training auditors in Auckland, Wellington and Christchurch in order to minimise travel costs for your clinic. We will always try to get the closest auditor to attend.

Enter your answer here

There is no document review or self assessment required for a surveillance audit. A sub set of the standards are audited against during the onsite audit (as defined by the Ministry of Health). If following the certification audit there were findings raised, these will be followed up at the surveillance audit for progress.

There is no document review or self assessment required for a surveillance audit. A sub set of the standards are audited against during the onsite audit (as defined by the Ministry of Health). If following the certification audit there were findings raised, these will be followed up at the surveillance audit for progress.

Audits are up to 8 hours on site to complete. If there are multiple sites included in the one certificate which need to be visited, additional time will need to be added to the audit.

When you receive the itinerary prior to the surveillance audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

When you receive the itinerary prior to the surveillance audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

Yes, the costs of the surveillance audit are already covered in the proposal and/or the services agreement.

When you receive the itinerary prior to the surveillance audit, it is advisable to go through each section and assign the most responsible, knowledgeable person(s) from your organisation for that session. The auditors will want to hear how you do things to meet or exceed the standard. Whilst covering the organisation and management as well as the CEO it is helpful if a board member could be available.

Audits are up to 8 hours on site to complete. If there are multiple sites included in the one certificate which need to be visited, additional time will need to be added to the audit.

When registering with the Retirement Villages Association, please let them know at what stage your development is, when you expect your first resident to arrive and liaise with them regarding the date the audit is required and come to us for the audit to occur.

This varies depending on the size of your organisation but is usually about two days.

Co-located RVs with an aged-care facility will have the village portion of the certification included in a usual DAA Group proposal - please view the information under the 'Aged-Care sector' for further information.

The DAA Group are the certifying body for these standards.

The DAA Group are the certifying body for these standards.

This varies depending on the size of your organisation but is usually about two days.

The standards 6.2.5 and 6.2.6 ask that there is regular and incidental cleaning to ensure a clean environment and good infection control practices. Also that the cleaning agents used are appropriate for the type of areas/equipment being cleaned.

There is no specification to have a professional cleaning company. In our experience, there are usually three ways of managing this:

• Cleaning company for daily cleaning and waste management

• Cleaning company for twice yearly cleaning and daily local cleaner

• Daily local cleaner

Ensure the process put in place takes into account infection control and can provide consistent outcomes.

This varies depending on the size of your organisation but is usually about two days.

You are required to undergo a partial provisional audit. You will need to notify the Ministry of health of your move and they will advice you and us of their requirements.

You are required to undergo a partial provisional audit. You will need to notify the Ministry of Health of your move and they will advise you and us of their requirements.

A review of this area is being undertaken by Southern Cross. Please inform the auditors so that they can:

1. Ensure this information is documented in our reports.

2. Review what training has been provided to RNs, how competency is being assessed, and what monitoring is occurring.

3. Encourage the nurse to liaise with their Southern Cross Insurance contract manager as they are interested in this information for their review.

4. Email the client manager in the office who will notify Southern Cross.

You are required to undergo a partial provisional audit. You will need to notify the Ministry of health of your move and they will advice you and us of their requirements.

A surveillance audit is always required for this certification, and is undertaken to ensure the service is maintaining safe practice and to follow up of the progress made against all corrective actions identified at the certification audit.

A minimum of one surveillance audit at the midpoint of certification is required to maintain certification - in this case 24 months. This audit can be scheduled two months either side of the due date.

The surveillance audit is usually on-site audit, but can sometimes be conducted off-site if qualifying conditions are met.

A surveillance audit is always required for this certification, and is undertaken to ensure the service is maintaining safe practice and to follow up of the progress made against all corrective actions identified at the certification audit.

A minimum of one surveillance audit at the midpoint of certification is required to maintain certification - in this case 24 months. This audit can be scheduled two months either side of the due date.

The surveillance audit is usually on-site audit, but can sometimes be conducted off-site if qualifying conditions are met.

Your certification will follow it's normal cycle, however the next certification or surveillance audit will need to check that the policies and procedures have adapted to the new site. If your facility had been eligible for an off-site surveillance audit it will revert to being an onsite audit.

Your certification will follow it's normal cycle, however the next certification or surveillance audit will need to check that the policies and procedures have adapted to the new site. If your facility had been eligible for an off-site surveillance audit it will revert to being an onsite audit.

We will provide you with an itinerary prior to the audit date.

Our auditor will start with a meeting to introduce themselves and plan the day with you. We need to meet with staff, review records, review the environment, follow some of your practices through and talk with some consumers of your service. We will also review some of your management systems.

The clinic needs to be operating on the day of audit.

We will provide you with an itinerary prior to the audit date.

Our auditor will start with a meeting to introduce themselves and plan the day with you. We need to meet with staff, review records, review the environment, follow some of your practices through and talk with some consumers of your service. We will also review some of your management systems.

The clinic needs to be operating on the day of audit.