Home and Community  Services

Applicable Standards
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Frequently asked questions

General

Which organisations qualify for this standard?


Home and community support services (HCSS) providers that hold a contract with the DSS (MOH), a district health board, and/or ACC (Accident Compensation Corporation) must be certified against Home and community support sector Standard NZS 8158:2012. Providers who have only private paying clients could voluntarily choose to have an audit if they would desire too.




Who will follow up on any Corrective Actions (CARs) we are given?


The DAA Group Client Manager will follow up to check that appropriate measures have been taken regarding any Correct Actions (CARs) which were found during the audit process.




How many locations need to be sampled for a multi-site provider?


If the provider is a multi-site provider then a sampling plan is used. For sampling minimum numbers are specified in the Handbook Certification, however it usually follows that the number of sites of the organisation is taken and the following formula applied Audits = square root x .6 Surveillance: square root x .3





Certification

Who makes up the certification team?


The certification audits are usually made up by a two person audit team. Wherever possible we locally-based auditors for your site to help keep costs to a minimum.




What is the certification period?


The certification period is a 3 year certification, with a surveillance audit at the midpoint of the certification period (18 months).





Surveillance

How long does the surveillance audit normally take?


The surveillance audit is usually comprised of only one auditor and takes approximately one day, but can be more or less depending on the size and number of locations of your organisation.




What are the mandatory follow up items for Surveillance?


We have a mandatory requirement to follow up on the following items in the Standard for every surveillance audit: Consumer rights: 1.1, 1.7, 1.9 Organisational management: 2.2, 2.3, 2.4 Human resource management: 3.2 Service delivery: 4.1, 4.2, 4.5, 4.11 Selection of a minimum of one of the following standards: Service delivery: 4.6, 4.7, 4.8, 4.9, 4.10, 4. 12




When will the surveillance audit occur?


The surveillance audit occurs at the midpoint of the certification period, so at the 18 month mark of the 3 year certification period. The surveillance audit can occur up to two months either side of the midpoint.





Applicable Standard(s):

Required: Home and community support services (HCSS) providers that hold a contract with the DSS (MoH), a district health board, and/or ACC (Accident Compensation Corporation) must be certified against 'NZS 8158:2012 Home and community support sector standard'.

Choice: Providers who only have private paying clients could voluntarily choose to have an audit if they would desire too.

General Process:

To view the general audit process please click here

To view the EQuiP accreditation process please click here

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