Unsure what standards apply to you?
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Frequently asked questions
Can you help us prepare/improve our policy and procedure documents?
In the interests of remaining independent, we are not able to assist you with improvements of your policy and procedure documents. However, we do give feedback following our review of your documents advising you of omissions, out-dated legislative advice etc.
How should I engage DAA group as an auditing provider and arrange for the certification audit?
We will make it easy for you! The first step is to fill in the 'Request for Proposal' time or to call us on 0508246776.
We need a certification audit. What Standards do we need to comply with and how do we get a copy?
You need to comply with the NZS 8156:2008 Ambulance and Paramedical Services Standard.
What documents do the auditors require?
Prior to the onsite audit, your organisation is required to complete a self-assessment and send us your policy and procedure documentation along with organisational information. The lead auditor will undertake a document review and analysis of the self-assessment approximately 6 weeks prior to the onsite audit. You will receive feedback following this review.
Who are the auditors who come to our Clinic?
There are two auditors who undertake each audit, one being a lead auditor who is a qualified auditor with experience of the sector and the other person is a technical expert who works in Urgent Care and is a qualified auditor.
What happens onsite during an audit?
We will provide you with an itinerary prior to the audit. The audit commences with an opening meeting, where the auditor(s) will introduce themselves and discuss how the day will unfold plus explain the methodologies that will be used to gather information. The auditors are flexible and will make changes if required on the day. They will answer any questions you may have. The DAA Group are cognisant of the need for your organisation to run smoothly and will always work around whatever is happening on the day. At the end of the audit a closing meeting will be held to give feedback on the audit findings. Everything discussed at this meeting will have already been raised with you during the audit and discussed in detail. You will be presented in writing any corrective actions that have arisen from the audit.
What happens after the audit?
A report is written and peer reviewed prior to your organisation receiving a copy of the draft audit report. You receive this draft to enable you to check if the report is factually correct. You will have a month following the audit to prepare an action plan advising how you will correct any areas requiring improvement. The lead auditor will explain this part of the process at the closing meeting. The report and action plan is then submitted to the Certifying body to endorse the certification. Once this endorsement is given we commence preparation of the certificate.
How long is the certification period?
The certification period is three years. 18 months into this period a surveillance audit is required to ensure that your organisation is maintaining the standard.
When and why is a surveillance audit required?
A surveillance audit is always required for this certifcation and is undertaken to ensure the service is maintaining safe practice. Progress made against the areas identified for improvement at the Certification audit are also checked at this time.
How does a surveillance audit differ from a certification audit?
A surveillance audit involves a subset of the standards plus the areas requiring improvement. The audit is for one day only and the lead auditor and technical expert are both onsite. There is no document review required prior to this audit.