We have established a reputation for competence combined with friendliness in service delivery.

We operate from a position of integrity, with honesty and commitment to provide outcomes for consumers.

Hospital standards need the consumer as the central focus.

"The auditors showed respect for our facility, recognized our need to run the business as usual. They gave us time to do so when our input was not required. They were flexible with staff - arranged interviews when convenient for them. Were open to discussion, looked for alternate ways of accessing and gathering information. Positive and supportive rather than critical/judgemental. They fostered open communication and maintained the dignity and privacy of residents and staff."

"Staff commented on the inclusive way and open approach that was taken with them, and all said they felt comfortable. My understanding of the whole picture is more consolidated and I believe that the audit experience has enhanced the buy in from staff."

"Thank you for your friendly, approachable and professional manner."

"... a high degree of professionalism and attention to detail."

"We felt the process was about improvement more than being an audit. Excellent."

"The auditors coming to the hospital and recognizing our desire to use the exercise as a learning and further development one, set about ensuring that useful formal and informal feedback was provided."

"...exceptional technical expertise in the area of aged care services."

".... DAA Group Auditors can relate to our staff and deliver a service which enables us to meet the challenges of creating improvement within the Health Service."

"The staff found the experience very positive and felt proud that their work had been recognized."

"The process was generally acceptable and manageable to all. You helped to reduce the stress of this event. Your feedback session particularly was helpful to all and was undertaken with consideration of our stage of development."

"The obvious effort and determination by staff that the audit visit would be a positive and successful one was recognized by the Auditors."

"The auditors were very skilled in delivering a positive feedback process."

"They gave clear and specific documentation, in which CARs were easily understandable."

"The DAA Group has clear processes which supported the service, and there was, therefore, little disruption to the daily operation of our service."

"We were very impressed and happy with the service provided."

"We felt that the auditors respected where we had come from and where we are going."

"The whole approach is very supportive."

Thank you you made the whole experience a lot less harrowing. I could see the benefits a lot clearer after the experience - thanks a lot."

"The feedback was very prompt."

"The auditors were professional and approachable. They were understanding and listened to our point of view."

"The auditors were friendly and relaxed."

"The process worked well for us."

"The openness of the auditor helped."

"Very helpful and thorough."

"The audit was conducted with honesty and integrity."

"A positive experience."

"The process was smooth."

"Helpful reporting process."

"Our views were listened to with empathy and understanding."