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Cathy Cummings - Director DAA Group
Cathy is a Registered Nurse with many years experience in senior management positions within the health industry, both in New Zealand and oversees.
Since 1993 she has developed a career as a health auditor and trainer and is well known and respected by the various agencies and providers she has worked
with.
Cathy is passionate about her work and to developing long-term service improvements for her clients through improved quality management systems.
>> More about Cathy
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Janice McEwan - Director DAA Group
Janice is also a Registered Nurse and, like Cathy, is one of NZs most experienced health auditors and audit managers having had 18 years specialising in the area.
As part of her background, she trained in ISO Quality Management Systems and spent many years involved in the development and review of different standards. As a registered lead auditor Janice has extensive experience in a wide range of health sectors
from DHB to small residential providers.
As a result of this experience, Janice is now committed to helping clients evaluate quality management systems to improve service outcomes.
>> More about Janice
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Health Industry Experience You Can Rely On |
Unlike other auditing organisations, both Directors of the DAA Group come from long and successful careers in the health industry, firstly as Registered Nurses, and then in auditing
and management. In the last 10 years both Janice and Cathy have owned and operated successful and growing businesses.
Collectively, this prior experience includes:
 Specialist
private services
Public and
private hospitals (medical and surgical)
Aged
care
Mental health
(including alcohol and other drugs)
Accident and
medical clinics
Home
care
Disability
services
This background, together with a team of some of NZs most experienced health
auditors and audit managers means the DAA Group is regarded as one of the leading providers of quality and risk management auditing services to the Health and Disability sector.
| For more detailed Director information |
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Friendly and Supportive Team |
All of our auditors have a background in the health industry, with a thorough understanding of the management and staffing issues our clients face on a daily
basis.
As a result, they have a reputation for working with clients in a professional yet friendly and supportive manner throughout the entire audit process, rather than simply
trying to find fault with your facility.
And wherever possible, they'll also encourage you towards a process of continuous quality improvement in your own organisation - leading to longer and more efficient
certification periods for your facility.
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How our Auditors can help you |
All DAA Group auditors are fully trained and qualified healthcare auditors; many with extensive clinical and management systems experience of their own and with a reputation for
being amongst the best in their field.
And even though each auditor operates under the direction and guidance of a client manager, we also ensure that only those auditors with relevant expertise in your particular
services and required standards will be allocated to you.
The DAA Group has an existing pool of auditors who currently perform audits under the direction and guidance of DAA Client Managers. The pool includes personnel with extensive
clinical and management systems experience. The pool also includes access to technical expertise in standards related to the provision of services, including Maori, consumers and family auditors as appropriate.
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By the way - who audits the Auditors? |
International Standards of Auditing
To be able to provide our clients with a robust auditing process, our own infrastructures have been developed and maintained since 1992 to meet the best practice ISO 19011 requirements
for the auditing of quality systems.
This is the international standard required for auditors and ensures our systems are amongst the highest available worldwide.
All of our auditors have been trained against NZQA Unit Standard 8086. This ensures they are able to provide a robust and fair audit process.
But of course, we need to maintain these standards, which is why we have achieved accreditation by JASANZ. We are audited by Jas-anz on a regular basis to ensure our systems remain
in place.
To see how the DAA Group maintains the integrity of our auditing services, take a look at the information provided on the JAS-ANZ website under the DAA Group page.
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On-going Auditor Training |
Despite their level of experience, our auditors maintain their qualifications and experience as part of maintaining their practicing certificate as health professionals. Most of our auditors work part time in specialist health service areas.
The DAA Group undertake a regular observation and appraisal processes to ensure auditor skills are maintained. All audits are undertaken under the supervision of a trained and experienced lead
auditor.
Additionally we keep abreast of current auditing best practises, as well as reviews of up-to-date Quality and Risk Management Systems.
We meet with our auditors for training as a group at least three times a year to ensure they remain up-to-date with requirements. Additionally the MoH provide training days that we ensure is passed on to our auditors who do not attend.
We believe this is vital to ensure we can fully support you to develop your own in-house systems and to develop your own process for continual quality improvement.
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Kaupapa Maori |
The DAA Group has worked with many Maori provider organisations and has extensive experience in meeting their needs and protocols as part of our working relationships.
However, where specific needs are identified within a provider organisation, or for a Maori specific service, our auditor pool includes Maori auditors who are specifically trained to cater for these situations.
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Client Confidentiality |
The DAA Group has a policy on confidentiality that requires all people involved in audits and evaluations to maintain confidentiality of information gained as part of the evaluation process.
In addition, all auditors and other staff sign a confidentiality agreement which is held on file. This is monitored as part of our internal quality management system.
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Conflict of Interest |
The DAA Group has a written policy outlining obligations for dealing with Conflicts of Interest.
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Code of Practice Documents |
Below are three documents that contain the relevant information regarding our Code of Practice and Terms.
| To arrange a visit from one of our team - click here |
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